The museum provides the following services:

• Guided Tours. in 4 languages (Basque, Spanish, English and French).
• Exhibitions. (permanent, temporary and itinerant).
• Activities. in relation to the topics at the Museum such as Culture of Peace, Human Rights and historical memory.
• Education department. for work with children, students, adults, families...
• Shop. 
• Talks, courses, conferences. at cultural centres, teaching centres etc.
• Cloakroom facility. 
• Lift access. for the disabled.
• . 
• Euskalit (Basque Foundation for Quality). 
• Kid's corner.